Under a CYBER ATTACK? call (877) 248-4991

Emergency Incident and Response Team

CISS and Sophos have partnered to provide an expanded incident response team that is available 24/7 to respond to emergency cybersecurity incidents. This partnership provides customers with peace of mind knowing that they are protected around the clock. The incident response team is comprised of cybersecurity experts who are equipped with the knowledge and expertise to quickly identify and mitigate security threats, minimizing the impact of a breach. The team is responsible for investigating security incidents, containing the damage, and restoring systems to normal operation.


Emergency Incident Response Team

There are several options when experiencing a cybersecurity emergency. If you are a Sophos MDR customer you can simply call the Sophos Rapid Response. If you are an MSP client of CISS then feel free to give us a call and we can bring in Sophos if necessary from our side. All of this includes 45 days of additional monitoring after the remediation to ensure the threats are eliminated.

Additional options are available as prepaid plans to better be positioned to take immediate action if the need arises. Because we charge based on devices and not hours you can be assured the issues will be resolved in an expedited manner at the most cost effective pricing structure available.

Sophos Rapid Incident Response

If a security breach or incident is confirmed or suspected, the Sophos Incident Response Services team will identify and eradicate the threat. Incident response starts within hours, and the majority of customers are triaged within 48 hours. Sophos Incident Response Services are available to both customers using Sophos products and customers using tools from other security vendors.

Emergency Response Team Hours:

24/7 365 days a year

CISS Emergency Incident Response Team:

(877) 248-4991

Sophos Rapid Incident Response Hotline:

USA: +1 (408) 746-1064

Email: RapidResponse@Sophos.com

Sophos Incident Response Service

Sophos Incident Response Services Retainer

Preplanned Incident Response Services
Sixty-five percent of organizations suffered a significant breach event in the last 12 months despite considerable investments in cybersecurity tools. In 2022, organizations took 63 days on average to recover from a breach and spent an average of $3 million on total recovery costs. The only way to save time, reduce costs, and mitigate the impact of a breach is to have an incident response team in place before attackers strike.

The Sophos Incident Response Services Retainer is an annual subscription that provides access to an on-demand team of elite incident response experts that will rapidly deploy into your environment to disrupt, contain, and fully eliminate active attackers. It also includes critical incident preparedness resources to improve your organization’s security posture and reduce the likelihood of a breach.

The Sophos Incident Response Services Retainer includes:

  • Pre-arranged and discounted incident response service rates and conditions
  • 24/7 access to an elite team of incident response experts
  • A vulnerability assessment report
  • A Sophos Central console Health Check and device audit
  • Monthly threat intelligence briefings
  • An incident response preparedness guide

Flexible Options and Aligned Incentives

Traditional incident response services and retainers require organizations to purchase “buckets of hours” that determine the maximum time that a service provider will spend responding to an attack. Reach that time limit, and work stops until a new “bucket of hours” is purchased. This makes response costs unpredictable, and worse, incentivizes service providers to charge for more time rather than getting you back to your normal operations quickly and efficiently.
The Sophos Incident Response Services Retainer provides discounted rates on a fixed-cost, 45-day services engagement that’s priced based on the total number of devices in your organization:

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Managed Detection and Response

MDR is a managed security service that provides 24/7 threat detection and response, expert-led threat hunting, and incident response capabilities.

Compliance and Governance

Developing a custom Risk Management and Compliance strategy can be extremely complicated. CISS has the experience to effectively get you on the right path.

Emergency Incident Response Team

CISS has a Incedent Response team to help mitigate issues 24/7 and 365. CISS can take immediate action to secure your network.

Professional IT Services

CISS can assist in developing automation and workflows that keep compliance at the forefront. Delivering many of the routine operations and processes while freeing your team.

Vulnerability Scans and Penetration Testing

MDR is a managed security service that provides 24/7 threat detection and response, expert-led threat hunting, and incident response capabilities

Privilege Access Management / SSO

CISS has a comprehensive suite of curated solutions to manage access to all your organizations' information securely and documented for Compliance.

Cloud Security and Services

From offsite backup solutions to complete security management of virtually any cloud platforms or service such as Microsoft, Amazon, Google, and Salesforce.

Endpoint Security / NDR / XDR

CISS offers a full suite of protections starting with endpoint security for your devices, NDR (Network, Detect, and Response) and XDR (Extended Detection and Response)