There are several options when experiencing a cybersecurity emergency. If you are a Sophos MDR customer you can simply call the Sophos Rapid Response. If you are an MSP client of CISS then feel free to give us a call and we can bring in Sophos if necessary from our side. All of this includes 45 days of additional monitoring after the remediation to ensure the threats are eliminated.

Additional options are available as prepaid plans to better be positioned to take immediate action if the need arises. Because we charge based on devices and not hours you can be assured the issues will be resolved in an expedited manner at the most cost effective pricing structure available.

Sophos Rapid Incident Response

If a security breach or incident is confirmed or suspected, the Sophos Incident Response Services team will identify and eradicate the threat. Incident response starts within hours, and the majority of customers are triaged within 48 hours. Sophos Incident Response Services are available to both customers using Sophos products and customers using tools from other security vendors.

Sophos Incident Response Services Retainer

Preplanned Incident Response Services
Sixty-five percent of organizations suffered a significant breach event in the last 12 months despite considerable investments in cybersecurity tools. In 2022, organizations took 63 days on average to recover from a breach and spent an average of $3 million on total recovery costs. The only way to save time, reduce costs, and mitigate the impact of a breach is to have an incident response team in place before attackers strike.

The Sophos Incident Response Services Retainer is an annual subscription that provides access to an on-demand team of elite incident response experts that will rapidly deploy into your environment to disrupt, contain, and fully eliminate active attackers. It also includes critical incident preparedness resources to improve your organization’s security posture and reduce the likelihood of a breach.

The Sophos Incident Response Services Retainer includes:

• Pre-arranged and discounted incident response service rates and conditions
• 24/7 access to an elite team of incident response experts
• A vulnerability assessment report
• A Sophos Central console Health Check and device audit
• Monthly threat intelligence briefings
• An incident response preparedness guide

Flexible Options and Aligned Incentives

Traditional incident response services and retainers require organizations to purchase “buckets of hours” that determine the maximum time that a service provider will spend responding to an attack. Reach that time limit, and work stops until a new “bucket of hours” is purchased. This makes response costs unpredictable, and worse, incentivizes service providers to charge for more time rather than getting you back to your normal operations quickly and efficiently.
The Sophos Incident Response Services Retainer provides discounted rates on a fixed-cost, 45-day services engagement that’s priced based on the total number of devices in your organization: